Live Help for Setup and Upgrades
Stuck on a setup step, moving to a new version or want a quick training session? Book a time and share your screen with our team. You stay in charge the whole time: we only see what you share, and we only click for you if you give us a one-time code.
Three Steps, No Software to Buy
- Book a TimePick two times that work. We confirm one and email you a Google Calendar invite with a Meet link.
- Join and Share Your ScreenOpen the Meet link at your time and click Present Now to share your screen. We talk you through each step.
- Hand Us the Mouse, Only If You WantIf it's faster for us to click, you open Chrome Remote Desktop or Quick Assist and read us a one-time code. You can stop it any time.
Start Your Session
1. Join the Call and Share Your Screen
- Open the Google Meet link in your invite (it works in Chrome, Edge, Safari or the Meet app).
- Click Join now, then Present now (the screen icon at the bottom).
- Pick Your entire screen or just the browser window you're working in.
2. If We Need to Click for You
Only when you agree. Pick one:
- Any computer (free): open remotedesktop.google.com/support in Chrome, click Generate Code and read us the 12-digit code.
- Windows (built in): press Ctrl + Win + Q to open Quick Assist and enter the code we give you.
Click Stop Sharing or close the window and the connection ends right away.
Your passwords stay yours. We never ask for a password or card number. When a sign-in screen comes up, we look away and you type it yourself.
Included With Your Plan
Every New Customer
One setup session is included with every hosted plan and license, so your first week goes smoothly.
Support Plans
Priority and Managed support plans include regular live sessions for upgrades, questions and training. Anyone else can book a session at the custom work rate.
Tell Us What You Need
Give us two times that work for you. We reply within one business day with a Google Calendar invite and a Meet link.
In the middle of setup with the AI Auto-Installer? Leave it where it is. We'll pick up from that exact step.